Payment Terms

Last updated: October 21, 2025

General Terms of Payment and Billing

Welcome to Emilia Lane! These General Billing Terms explain how we handle payments and orders in France. By placing an order on our site, you agree to these terms.

1. Accepted payment methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

2. Billing information

  • Accuracy: You agree to provide accurate and up-to-date billing information.
  • Updating information: You must update your email address and payment method if there are any changes.

3. Order confirmation and billing

  • Confirmation: After your order, you will receive a confirmation email summarizing the items purchased.
  • Billing: A detailed invoice will be included in your package and available upon request.

4. Payment processing

  • Authorization: By submitting your payment information, you authorize us to charge the specified amount.
  • Transaction failure: In case of payment failure, we will contact you to update your information.

5. Disputes and payment challenges

  • Dispute resolution: For any questions regarding your payment, contact our customer service.
  • Bank disputes (Chargebacks): Any unjustified dispute will be investigated, and additional fees may apply.

6. GDPR compliance

In accordance with the General Data Protection Regulation (GDPR), we process your billing information securely and confidentially.

Your personal data is used solely to process your order and fulfill our legal obligations. You have the right to access, modify, or delete your data by contacting us at info@emilia-lane.com.

7. Currency and Billing (€)

All transactions made on https://emilia-lane.com are in euros (€) and comply with current French regulations. Payments are secured through trusted providers.

8. Contact and support

Customer service hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

We do our best to respond to your email within 1 to 2 business days.