FAQ
Delivery
How can I track my order?
Once your order has been placed, you will receive a confirmation email with your order number. You can check the status of your order anytime on our order tracking page by entering your order number or email address.
How long does it take to process an order?
Processing time is 1-2 business days (Mon-Sat) for order confirmation, customisation, quality checks, and packaging.
What is the delivery timeframe?
Once your order has been processed and dispatched, you can expect to receive your products within 4-7 business days (Mon-Sat).
What are the shipping costs?
Shipping is always free. There are no additional charges for shipping, regardless of the size or weight of your parcel.
How can I cancel my order?
You may cancel your order within 24 hours of placing it while it is still being processed. If you wish to cancel within this time frame, please contact us as soon as possible to submit your cancellation request. Our customer service team will be happy to assist you.
I want to cancel my order, but it has been more than 24 hours. What should I do?
We’re sorry, but after 24 hours, it is no longer possible to cancel your order as it will have already been processed and sent to our warehouse for dispatch. If you have any questions or need assistance with your order, don’t hesitate to contact our customer service team. We’re here to help.
Products
How can I return my order?
If you are not satisfied with your order, you can return it within 30 days of receiving it. Please contact our customer service at: info@emilia-lane.com.
What is the return policy?
You can return a product within 30 days of receiving it. Return shipping costs are the buyer’s responsibility. Once approved, the refund will be issued via the original payment method. For more details, please refer to our return policy.
When will I receive my refund?
Once we have received your return at our warehouse, we will process your refund within 7 days. Please note that the actual processing time may vary depending on your payment method and bank processing speeds. Our customer service team is always available to assist with any questions.
Contact
What is the fastest way to contact you?
The quickest way to get in touch with us is by emailing: info@emilia-lane.com.
What are the contact options?
If you have any issues with your order or other questions, please contact us via our contact page or email: info@emilia-lane.com.
Store name: Emilia Lane
Address: 5830 E 2nd St, Ste 7000 #11007 Casper, WY 82609, United States of America
E-mail: info@emilia-lane.com
Phone: +19175085274
Opening hours:
Monday to Friday: 8am-8:30pm.
