Frequently Asked Questions (FAQ)

Last updated: October 21, 2025

Frequently Asked Questions (FAQ)

Welcome to the FAQ page of Emilia Lane! We are here to answer your questions and provide you with the best shopping experience possible. If you need further assistance, feel free to contact us.

1. How long will it take to receive my order?

Here are our estimated delivery times:

  • Processing time: 1 to 2 business days
  • Shipping time: 5 to 7 business days
  • Total delivery time: 6 to 9 business days

For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders in France. For more information, please see our Shipping Policy.

Where is Emilia Lane located?

Emilia Lane is a brand that offers a refined selection of women's clothing, with shipping exclusively in France.

What payment methods are accepted?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • MasterCard
  • Visa

For more details, please see our General Terms and Conditions of Sale.

What should I do if I receive a defective product?

If you receive a defective item, we will replace it at no cost. Contact us and return the item within 30 days. Please see our Return Policy for more information.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours. Please contact us quickly for this.

7. What is your return policy?

We offer a simple return process. For more details, please see our Return Policy.

8. When will I receive my refund after returning a product?

Once your return is received and inspected, the refund will be processed. It usually appears within 7 business days on your original payment method. Please see our Return Policy for more details.

9. Do you offer guarantees on your products?

Yes, we offer a 30-day guarantee on all orders. For more information, please see our Return Policy.

10. How to contact customer service?

You can contact our customer service via the Contact page or by email at info@emilia-lane.com.

11. Do you ship internationally?

No, we only ship within France.

12. Do you have a physical store?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

13. Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer service for more details.

14. What is the process for exchanging a product?

For more details on exchanges, please see our Return Policy.

15. How do I track my order?

You can track your order on our tracking page.

Contact and Support

Customer service hours (Paris time):

Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Customer service responds within 24 hours on business days.

Thank you for choosing Emilia Lane!